I am unable to view assignee name in dropdown though access has been granted to user.

Hi,

I am new to JIRA. I am facing issue related to Assignee. I have created user-id for the user, however after doing soo, I am still unable to view assignee name while assigning particular request.

 

Plz help.

 

Regards,

Anup

2 answers

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Rachel Wright Community Champion Apr 07, 2017

Hi Anup, in addition to Sam's correct answer, try using one of JIRA's "helper" tools.

The Permission Helper uncovers why a user can or cannot interact with an issue.  For example, a user isn't in a needed group or project role.

Use this tool to start any permission investigation.

permission-helper-blank.png

You can check for the "Assignable User" permission this way as well as manually in the permission scheme.

Location: Admin > System > Permission helper

This tool is also in the "Admin" menu of an issue's view screen.

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Sam Hall Community Champion Apr 07, 2017

Hi Anup - The first thing to do is to check that your user (or a group/role they are part of) has been granted the 'Assignable user' permission in your project.

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