I am unable to move tasks across lanes :(

Here is the note that pops every time I attempt ~ "Something isn't letting us move DOC-552 to Done. Ask your project administrator to check the workflow settings and transition conditions."

 

1 answer

This widget could not be displayed.

If you go to DOC-552 in plain JIRA, do you have the option to transition it into the status in the "done" column?  (There's a good chance the status in Done is just "done", but it might not be)

If there is no option to make it done, then you'll want your admin to look into the conditions on the workflow.

If there is an option, try it, do you get warnings or errors?

Thank you so much for your time. Actually, I couldn't move any task! But the other administrator was tinkering with the settings for our service desk and inadvertently did something that she was able to back track and fix.

 

Thanks again for taking the time

Rob

same issue , i am not able to even move it to in progress. Can some one help

Check the conditions on the transitions, and that you have the permission to perform them (including "transition issue" - I suspect that's what went wrong with Rob's setup above.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Jira

New 5k User Limit and Other Cloud Updates

Hi all! Lauren here from the Enterprise Cloud marketing team.  I have some exciting Cloud updates from #AtlassianSummit that I wanted to share. We want everyone in your organization to be ab...

110 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you