I am unable to move tasks across lanes :(

Here is the note that pops every time I attempt ~ "Something isn't letting us move DOC-552 to Done. Ask your project administrator to check the workflow settings and transition conditions."

 

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If you go to DOC-552 in plain JIRA, do you have the option to transition it into the status in the "done" column?  (There's a good chance the status in Done is just "done", but it might not be)

If there is no option to make it done, then you'll want your admin to look into the conditions on the workflow.

If there is an option, try it, do you get warnings or errors?

Thank you so much for your time. Actually, I couldn't move any task! But the other administrator was tinkering with the settings for our service desk and inadvertently did something that she was able to back track and fix.

 

Thanks again for taking the time

Rob

same issue , i am not able to even move it to in progress. Can some one help

Check the conditions on the transitions, and that you have the permission to perform them (including "transition issue" - I suspect that's what went wrong with Rob's setup above.

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