If you go to DOC-552 in plain JIRA, do you have the option to transition it into the status in the "done" column? (There's a good chance the status in Done is just "done", but it might not be)
If there is no option to make it done, then you'll want your admin to look into the conditions on the workflow.
If there is an option, try it, do you get warnings or errors?
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