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I am unable to enter license key for GreenHopper plugin and get the error: Failed to retrieve Plugin Version from PAC

I downloaded and installed the GreenHopper plugin but when I try to enter the trail key nothing happens and i get the following error in the log:

2012-05-25 13:58:07,690 http-8080-8 WARN pvanwyk 836x153x2 acznjc 10.207.72.212 /rest/plugins/1.0/com.pyxis.greenhopper.jira-key [upm.rest.representations.PluginRepresentation] Failed to retrieve Plugin Version from PAC

I have JIRA 4.4.4 and am trying to test tGreenHopper in my stage environment.

1 answer

Hi Pierre,

What version of GreenHopper is it? The plugin is working without the license? It could be a compatibility problem!

I downloaded jira-greenhopper-plugin-5.9.7.3.jar

The plugin state is currently "Disabled"

You probably need these version: https://plugins.atlassian.com/plugins/com.pyxis.greenhopper.jira/version/1269

A compatibility history can be seen in the plugin page.

As I see in the plugin page: https://plugins.atlassian.com/plugins/com.pyxis.greenhopper.jira

Not very sure, but it looks like that version is only for Jira 5.0 and 5.1

I clicked on the download link for "JIRA 4.4 and above". I will download and test this one.

Glad it worked. About the proxy I believe this could help you:

https://answers.atlassian.com/questions/20079/plugin-sdk-does-not-use-http-proxy?page=1#38445

But this should a new question, if not it may get confuse for other users. And remember to mark the answer as correct if this issue is finished.

The 5.8.7 version seemed to be the right one.

However, I also needed to configure the proxy settings for my staging instance of JIRA so that it could connect out and get some additional info.

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