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I am unable to add new people to my JIRA project board.

I am the team lead (& have administer permissions) but still unable to add new people / users to my project board. Its a private project, thus I understand to add people to the project they need to already be a user. Please can anybody advise on how I may do this? I'be tried to follow the Atlasssian help guide, but it doesn't seem to help. 

3 answers

1 vote
Jack Brickey Community Leader Jan 24, 2020

Are you saying that the folks you are adding are not yet users in your Jira instance? If not then your Jira admin would need to add them first. If they are already users then assuming you are on a next-gen project you should go to project settings > access?

Thanks for your response! How do I know who my Jira administrator is? I am the project Admin, does that mean I am not eligible to do that? 


P.s. Sorry I am new to JIRA. 

Jack Brickey Community Leader Jan 24, 2020

There isn’t an obvious way with in Jira. I would suggest reaching out to your IT group as they typically own it. Most well formed IT groups will use Jira itself for internal requests (JSD). If so you could add an IT request to add users to Jira.

I am a site admin of my JIRA Cloud Service Management. I am unable to add new People to my project. No error displayed on the screen.

HI @Brooke Heffernan 

May I know, what error you are getting while adding people to the project?

Hi @Yogesh Mude . Thank you for your response. I don't necessarily get an error. I have the option to "add to users to a role" but then when I search for my colleague I am unable to find him. I think its because he isn't a user maybe? 

But then I am unsure how to add him as a User? 



HI @Brooke Heffernan 

If you are sure that the user does not exist then you can navigate to Jira Settings >> user Management >> Invite the user.

Note: for this, you should have the Jira admin or site admin rights.

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