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  • I am trying to user Jira Capture free trial. I have downloaded under admin account and created the eval license. I cannot login to JIRA capture to configure -

I am trying to user Jira Capture free trial. I have downloaded under admin account and created the eval license. I cannot login to JIRA capture to configure -

I am trying to user JIRA Capture free trial. I have downloaded under admin account and created the eval license. I cannot login to JIRA capture to configure - Please help!

4 answers

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Joe Wai Tye Atlassian Team Jun 09, 2014

Hm, could you explain a bit further on what you mean by cannot login to JIRA Capture? ARe you able to login to JIRA at all?

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I go to my Atlassian link (companyname.atlassian.net) and login to the ondemand account. Select the gear, then "addons" "manage addons" Jira Capture shows up in an active state. Status: unlicensed, 84 of 84 modules enabled. addon key: com.atlassian.bonfire.plugin is shown.

I click on configure (within Jira Capture) and another login screen pops up asking to login again to onDemand account. It won't accept my login which was accepted earlier.

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I see this site is down for construction, I left a message with support desk yesterday and they haven't gotten back to me. Any suggestions? See details above.

Thanks, Admin

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Hello,

Have you got any progress in solving your problem? Have you got any response from Atlassian support?

--

Cheers,

Ignat.

Yes, this issue has been resolved. Atlassian has configured Jira for me, I am good to go. Thank-you!

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