I am trying to set up Jeti to email assignee upon customer commenting on an issue

[Ray Scott]

I can get this to work for one of my six issue types but when I try adding other issue types with the same rules it works but it spams the assignee with constant emails. Not sure what I am doing wrong of if this could be a config issue maybe?

I have created separate email templates for each issue type and tried multiple notification,event and context configurations but I always get the same results with the email spamming.

Please Help

Thank You

[Ray Scott · Accepted solution]

Problem fixed. It was found that there was a conflicting automation rule which was causing the issue. Once removed the problem ceased to persist.