I am trying to set up Jeti to email assignee upon customer commenting on an issue

I can get this to work for one of my six issue types but when I try adding other issue types with the same rules it works but it spams the assignee with constant emails. Not sure what I am doing wrong of if this could be a config issue maybe?

I have created separate email templates for each issue type and tried multiple notification,event and context configurations but I always get the same results with the email spamming.

 

Please Help

Thank You

1 answer

1 accepted

Problem fixed. It was found that there was a conflicting automation rule which was causing the issue. Once removed the problem ceased to persist.

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