I am trying to add a customer but get message saying cant send mail

I am trying to add a customer but get message saying cant send mail, it only one email and i correct email 

i think the error is i did add him as user first but then deleted him can i cant re add him how to solve

2 answers

0 vote
Gerry Tan Atlassian Team Oct 26, 2016

Go to Administration > User management on the top right corner, then clear the filter so you see inactive users. Search for the email address, it might already be used by an inactive user account. You need to either reactive, or delete and re-create this user.

I'd asked the same question to Support.

Here's what they said:

Looking at your user management, these email addresses are assigned to inactive users as you stated. The way the system works is that it will still see that email account even when creating a customer only account.

There are three options here:

  1. Delete the account completely from JIRA User Management and add as a customer
  2. Activate the account again, remove all Application access. This should allow the user to utilize JIRA Service Desk as a customer
  3. Change the email address in user management of the inactive user to something else

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

672 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you