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I am the admin on my account but can't install an add on

Franci Kursh May 02, 2013

For some reason when I go look at the account information it says that noreply@atlassian.com is the system admin, but I am set up as the administrator.

When I try to install an add on I am not getting the link that allows me to install it.

7 answers

1 accepted

1 vote
Answer accepted
Franci Kursh May 02, 2013

Actually, here it says you can:

https://confluence.atlassian.com/pages/viewpage.action?pageId=315326753&from=PQIYDw

I am trying to add a free trial for a commercial add on.

Bhushan Nagaraj May 02, 2013

It states:

Atlassian OnDemand comes with a set of bundled add-ons for applications in OnDemand. Unlike on-premises Atlassian applications, you cannot install add-ons to an OnDemand instance. However, you can extend your OnDemand Atlassian application by enabling or disabling bundled add-ons.

1 vote
Bhushan Nagaraj May 02, 2013
1 vote
Franci Kursh May 02, 2013

Yep, thanks for your help.

0 votes
Bhushan Nagaraj May 02, 2013

Hi Franci,

There are two levels of JIRA administrators.

JIRA System administrators

JIRA Administrators

Make sure you have System Administrator rights

0 votes
Ramiro Pointis May 02, 2013

Hi Franci, have you tried changing the account information? Are you trying to install an add on from the JIRA UI?

0 votes
Bhushan Nagaraj May 02, 2013

Assuming you are using the Download version and not OnDemand

0 votes
Franci Kursh May 02, 2013

I am using the OnDeman version. I can't make myself a system admin.

Ramiro Pointis May 02, 2013

Franci, then that's the problem. With OD version you can't install add ons.

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