I am the admin on my account but can't install an add on

For some reason when I go look at the account information it says that noreply@atlassian.com is the system admin, but I am set up as the administrator.

When I try to install an add on I am not getting the link that allows me to install it.

7 answers

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Accepted Answer
1 vote

Actually, here it says you can:

https://confluence.atlassian.com/pages/viewpage.action?pageId=315326753&from=PQIYDw

I am trying to add a free trial for a commercial add on.

It states:

Atlassian OnDemand comes with a set of bundled add-ons for applications in OnDemand. Unlike on-premises Atlassian applications, you cannot install add-ons to an OnDemand instance. However, you can extend your OnDemand Atlassian application by enabling or disabling bundled add-ons.

Yep, thanks for your help.

Hi Franci,

There are two levels of JIRA administrators.

JIRA System administrators

JIRA Administrators

Make sure you have System Administrator rights

Hi Franci, have you tried changing the account information? Are you trying to install an add on from the JIRA UI?

Assuming you are using the Download version and not OnDemand

I am using the OnDeman version. I can't make myself a system admin.

Franci, then that's the problem. With OD version you can't install add ons.

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