For some reason when I go look at the account information it says that firstname.lastname@example.org is the system admin, but I am set up as the administrator.
When I try to install an add on I am not getting the link that allows me to install it.
Atlassian OnDemand comes with a set of bundled add-ons for applications in OnDemand. Unlike on-premises Atlassian applications, you cannot install add-ons to an OnDemand instance. However, you can extend your OnDemand Atlassian application by enabling or disabling bundled add-ons.
You cannot install new add-ons nor remove existing add-ons on JIRA OnDemand. Refer
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