Right now I see Intranet, JIRA, and Public website but I can't find a way to change those values.
I know Component/s is not a custom field.
I think what you are interested in is how to define components for a Project. Have a look at this and see if it doesn't help you to change the values: https://confluence.atlassian.com/jira/defining-a-component-185729533.html
Neha, to edit the list of values you need to go to the Project Settings for your service desk project. Then from the left sidebar click on Components. This will bring up a list that matches what you see in the drop down. You can add/edit/delete items, and your drop down will change accordingly.
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