I am not receaving verification code to be able to verify my identity

Alexandra Roganova November 4, 2024

 

 

I am not receaving verification code to be able to verify my identity;
- I do not have anything in my inbox/spam and etc,
- got back from the Admin on my side, that "The user has been deleted and reinvited again"
- do not have blocked email, that i can see from my account

2 answers

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 5, 2024

Hi @Alexandra Roganova 

I found there was a suppression on our side that was keeping notifications and other Cloud emails from being sent to your address.  I have cleared that suppression from our side.  Try to resend the verification now, it should come through.

Andy

0 votes
Samuel Gatica (ServiceRocket)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 4, 2024

Hi @Alexandra Roganova 

Welcome to the community!
If your email is on the suppression list only Atlassian Support can remove this, please create a ticket with them.

 

Best regards

Sam

Alexandra Roganova November 4, 2024

Thank you for quick reply!

 

Alexandra Roganova November 4, 2024

@Samuel Gatica _ServiceRocket_
I am sorry to disturb you once again, but Atlassian Support page does not give option for ticket submitting.
The URL, written to the page is the servicedesk, to witch I try to get access to ( and stuck with no verification email). 
Is it any other way to submit a ticket? Screenshot 2024-11-04 205411.png

Samuel Gatica (ServiceRocket)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 4, 2024

Hi @Alexandra Roganova 

Are you the administrator for that site? If not, please reach out to the site administrator to request that they create the ticket on your behalf.

 

Alexandra Roganova November 5, 2024

Samuel Gatica _ServiceRocket_
Thank you for your answer and patience, 

After reaching out the admin
 i was told there is nothing else they can do,
is it anything else, that can be done? 

Samuel Gatica (ServiceRocket)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 5, 2024

Hi @Alexandra Roganova 

Only your IT administrator has the authority to submit a ticket with Atlassian support for assistance. If your email address is on the suppression list, only Atlassian support can remove it.

 

Best regards

Sam

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