• Community
  • Products
  • Jira
  • Questions
  • I am getting "This page is only available to Service Desk users. If you think you should be a Service Desk user, you should ask your administrator to give you application access to Service Desk" when I try to modify my customer portal.

I am getting "This page is only available to Service Desk users. If you think you should be a Service Desk user, you should ask your administrator to give you application access to Service Desk" when I try to modify my customer portal.

I cant seem to get past this error.  What am I missing?  I am an admin.

4 answers

I am seeing the same problem in one of my projects as well, I don't see how to get around it.  I'm in all the roles and user groups.

Check your Permission Schemes.  The default created by Service Desk Projects is very different from the JIRA default.  This is what was causing my errors.

I'm having this problem, too.  I can't open anything related to the service desk portal without getting the above error.  What setting in the permissions schemes needs to be changed?  I'm an admin and on the service team as well.  It appears that all the permissions include one or the other.

I don't recall exactly which permission I had stepping on things, but I had put the JIRA Software default permission scheme on a Service Desk project and it broke access.  The two default schemes are quite different.  I think what I did was to modify the Service Desk permission scheme to add jira-software-users to the Browse Issue permission as well as to comments, but that may be there for collaborators by default.  I recommend looking at the two default permission schemes for software and service desk side by side, that helped me trace out the differences.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,003 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot