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I am getting charged for 22 agents - but only have 8 people on the service agent role

I have the demo service project and our production.  I have the same people as service desk team (agents)  8 total people, but I am getting charged for 22 agents.  Where is this number coming from?  

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Jack Community Leader Dec 16, 2020

please go to admin > user management  and filter on JSM product. How many users? if more than 8, i.e. 22 then edit users and remove JSM where appropriate. If 8 contact Atlassian Support billing. Also verify admin > billing details

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