I am configuring mail server on jira but it shows me error like : AuthenticationFailedException

Error:

An error has occurred with sending the test email:
com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException

 

Please give me the reason why this error come , I am configuring mail server and also put the certificate in server

 

Thank You

1 answer

Can you please provide more details like protocol, SSL activated, mail relay or mail server, usage of self-signed certificates, keystore, etc.

I am following this document

https://confluence.atlassian.com/jira062/using-gmail-as-a-jira-mail-server-588582074.html

I am configuring mail server with Gmail secure Server

please give me the reason why I am getting this type of error

Thank You

Following your link, I investigated the code example:

<Resource name="mail/GmailSmtpServer"
    auth="Container"
    type="javax.mail.Session"
    mail.smtp.host="smtp.gmail.com"
    mail.smtp.port="465"
    mail.smtp.auth="true"
    mail.smtp.user="myusername@gmail.com"
    password="mypassword"
    mail.smtp.starttls.enable="true"
    mail.smtp.socketFactory.class="javax.net.ssl.SSLSocketFactory"
/>

 I am familiar with the Sun Mail API. I think above there is a typo at the password side. It needs to look like this:

mail.smtp.password="mypassword"

If this doesn't help please activate Debug logging for the Mailer: Administration -> System -> logging anf profiling. There enable debug at the Mail Section.

Just for interest, did this fix your problem?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot