I am configuring mail server on jira but it shows me error like : AuthenticationFailedException


An error has occurred with sending the test email:
com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException


Please give me the reason why this error come , I am configuring mail server and also put the certificate in server


Thank You

1 answer

Can you please provide more details like protocol, SSL activated, mail relay or mail server, usage of self-signed certificates, keystore, etc.

I am following this document


I am configuring mail server with Gmail secure Server

please give me the reason why I am getting this type of error

Thank You

Following your link, I investigated the code example:

<Resource name="mail/GmailSmtpServer"

 I am familiar with the Sun Mail API. I think above there is a typo at the password side. It needs to look like this:


If this doesn't help please activate Debug logging for the Mailer: Administration -> System -> logging anf profiling. There enable debug at the Mail Section.

Just for interest, did this fix your problem?

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