I am configuring mail server on jira but it shows me error like : AuthenticationFailedException


An error has occurred with sending the test email:
com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException


Please give me the reason why this error come , I am configuring mail server and also put the certificate in server


Thank You

1 answer

Can you please provide more details like protocol, SSL activated, mail relay or mail server, usage of self-signed certificates, keystore, etc.

I am following this document


I am configuring mail server with Gmail secure Server

please give me the reason why I am getting this type of error

Thank You

Following your link, I investigated the code example:

<Resource name="mail/GmailSmtpServer"

 I am familiar with the Sun Mail API. I think above there is a typo at the password side. It needs to look like this:


If this doesn't help please activate Debug logging for the Mailer: Administration -> System -> logging anf profiling. There enable debug at the Mail Section.

Just for interest, did this fix your problem?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

90 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you