I am an admin for my company for JIRA & JIRA Service Desk. Yet I cannot even begin to test and use SD, logged in as myself. Are admins not allowed to play the role of users? How do I get around this? Do I need to add myself as a user - specifically for SD - as well as an admin? Currently at an impasse to do anything constructive with SD.
Your admin rights are irrelevant - they grant you the right to do administration, not use the applications.
If you want to act as a service desk agent, make sure your account is in the Agent groups. If you want to be a customer, make sure you can be a customer.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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