I am JIRA Service Desk Admin but I can't use Service Desk

image2016-2-12 14:42:3.png


I am an admin for my company for JIRA & JIRA Service Desk. Yet I cannot even begin to test and use SD, logged in as myself. Are admins not allowed to play the role of users? How do I get around this? Do I need to add myself as a user - specifically for SD - as well as an admin? Currently at an impasse to do anything constructive with SD.

1 answer

0 vote

Your admin rights are irrelevant - they grant you the right to do administration, not use the applications.

If you want to act as a service desk agent, make sure your account is in the Agent groups.  If you want to be a customer, make sure you can be a customer.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

800 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you