New / Evaluating JIRA
Sometimes I raise an issue to do work for a particular customer
Ideally I would enter a customer code, customer name, address, contact details etc
Where / how do I define customers in JIRA ?
Is there a suitable Plugin for this ?
Often I raise an issue and associate that with a customer. Also be good to see all those issues I have done for that customer, etc
Any suggestions / thoughts please ?
Thanks - Grant
There's several options, but a lot of it depends on your process, data and how you want to do it.
First thing to point out though - Jira is not a CRM system, it is an issue-tracker, it's not designed or built for handling loads of customer details, so any solution is not going to match a CRM system.
Here's a few ideas:
You could define them as users, if you have plenty of licenses.
You could add a select list with your customer list in it (probably the one I'd go for)
You could create a whole project with a list of customers (1 customer = 1 issue) then link each issue to them. Add fields to that to represent things like customer ids etc.
Plugins won't help you - you can't install them on Jira OnDemand (see https://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+Plugin+Policy ), but if you could, then you'd be looking at something like the Salesforce plugin, where you'd keep your customers in there and refer to them in Jira.
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