How updates will be passed from JIRA into Remedy

[Ganga_Selvarajah]

Hi,

Our internal development team is in a process of integrating JIRA and Remedy to Create/Update client issues via JIRA SOAP API's.

Someone from Atlassian to help us and provide some useful information/documentation for us to refer.

Our team is using a JIRA SOAP API's to create and update Remedy case in JIRA, but we need some information about, how to push the JIRA field value changes/updates to Remedy?

Few questions;

1) How updates will be passed from JIRA into Remedy. If there any method/mechanism which provides this capability?

2) Do we need to use the JIRA events or JIRA listener?

3) If any documents are available for us to refer? if so, please give us a links....

Thanks

Ganga S

[Vishwajeet Singh · Accepted solution]

1) How updates will be passed from JIRA into Remedy. If there any method/mechanism which provides this capability?

You will need a service to do this, write a service which will pulls data from jira and pushes data to remedy, it can be inside jira or outside depending on how you want to do it.

2) Do we need to use the JIRA events or JIRA listener?

Do you need a real time update or you can afford some delay, as doing it in listener would add additional load on server and can cause issues in case remedy server is down, I would prefer a service instead which keeps on trying and fails silently in case there is a failure

3) If any documents are available for us to refer? if so, please give us a links....

For soap api refer the following link https://bobswift.atlassian.net/wiki/display/JSOAPLIB/JIRA+SOAP+Library

[Ganga_Selvarajah]

thanks for the speedy response to this question.

Ganga S

[Yagnesh Bhat]

We too are facing the same issue. Were you update the remedy via JIRA?