How to visual distinguish a closed JIRA ticket

We leave Closed tickets editable so people can add comments to them as most of our JIRA tickets are used as reference information that engineers search and use. 

the background is that asking people to re-open add comment and re-close the tickets seemed like a lot to ask so we allowed closed tickets to be edited. 

THere are some cases where the closed ticket needs to be reopened so we can take action on it but most people think that by adding comments to them we will act on them. We do not review Closed tickets. 

I was thinking of maybe visually distinguishing closed tickets (a Black bar on top of the page or the work "closed"  written large somewhere on the page. 


Anyone else has dealt with this and has some ideas how to address it? 

thanks for your help. 

1 answer

0 vote
Boris Berenberg Community Champion Jan 17, 2018

If you're on server you could do this using some custom JS in the announcement banner. If the situation in which the issue should be re-opened on a comment can be defined with Jira events and JQL then you could use either Service Desk automation or the Automation add-on to do it for you.

Automation add-on seems very costly for what I need it to do (we have over 500 users). I will look into Custom JS for now. Thanks for all your help. 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

93 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you