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How to use SLA politics for customers group

Ivan Kuzyk
Ivan Kuzyk October 22, 2015

Hello

I wont to create group of customers and use an SLA politics for this group. For example: group VIP, group A, etc.

Should I created users group for create customers group?

How to match group and SLA?

Thanks

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Arthur Gonçalves
Arthur Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2015

Hi Kuzyk,

Actually you can create multiple metrics and differentiate them upon specifying different JQLs for each of them. Please check this page for further reference.

-- Arthur Gonçalves

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