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How to use SLA politics for customers group


I wont to create group of customers and use an SLA politics for this group. For example: group VIP, group A, etc.

Should I created users group for create customers group?

How to match group and SLA?


1 answer

0 votes

Hi Kuzyk,

Actually you can create multiple metrics and differentiate them upon specifying different JQLs for each of them. Please check this page for further reference.

-- Arthur Gonçalves

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