How to use AD to authenticate "public" JSD users

We are trying to use both JSD to allow internal customers to create tickets without having to manually login first, as well as using AD to authenticate users. 

Here is the use case:

  • Using JSD for internal customers to log tickets via email without having to create an account first
  • Using AD for authentication on users who have logged in to create accounts

So now we have a number of users with two accounts: the first they created automatically when they submitted a ticket and JIRA created a "public login customer" account in the local directory that doesn't use a license; the second if/when they login to JIRA proper, which pulls their AD credentials and creates a new account for them. Voila! Two accounts.

What is the best method to use JSD for "public access" while allowing AD to authenticate users when they're created? 

1 answer

Are you using Delegated authentication directory?

I assume that AD knows all users that can create ticket in your Service Desk.

1.If my thesis is true then you could use AD Connector which will proactively synchronize all users to JIRA and will be used for authentication.

2. Next step would be limiting your SD project's permissions to restrict creating tickets to people with existing JIRA account.

Which would eliminate duplicates.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,124 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you