How to update resolution date field with the correct dates?

I need to update 619 tickets with the correct dates in the resolved column field (resolution date) for my project. Is there any way for me to track those dates and update those fields? If not, how can I get direct assistance from Atlassian to fix this issue. This is a high priority for us to have that fix it asap. We use Create v's Resolved reports for Board meetings, and that has been broken because of the empty resolution date field. 

1 answer

Hi Marcele,

Since you are using JIRA Cloud, you will have to contact Atlassian Support by creating an issue at

The other option, is to create a backup of your OnDemand instance, restore on a Server instance, update the jiraissue.resolutiondate field in the database for the issues that area affected, and restore the updated instance to Cloud.

Thanks for the quick reply. I have the Atlassian OnDemand, and I could only find how to track bugs, but not how to create an issue at Do you have the direct link to that?

And for the second solution option, how long would take to process all the steps you described from Server back to the Cloud? is the direct link for Support. Contact support before you think about the second option

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,798 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot