We found in our experience that a crucial thing when it comes to storing PII in an internal tracking system like JIRA is the ability to audit read access to it. JIRA doesn't provide a convenient solution to that out of the box, but our recently published PII Protector for JIRA add-on comes to rescue. It monitors sensitive PII like credit card numbers, social security numbers, addresses, etc. stored in Atlassian JIRA, reports it, provides admins with a convenient UI to manage it, to audit access to it, and optionally to hide or to erase it.
PII Protector for JIRA is aimed to be a complete solution for PII in the organization JIRA instance.
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