How to strip FW: and RE: from email subject during issue creation

[Anthony Pomtree]

Is there a way to strip out or modify an issue summary when creating an issue via email. Since a lot of the issues are created from forwarded emails, it would be nice to be able to strip the "FW: " out of the email subject since that is what is used as the issue summary.

[LucasA · Accepted solution]

Hi Anthony,

I'm afraid there's no way for JIRA remove the FW and RE headers on the subject. JIRA mail handler doesn't have a parameter for that. I just created an improvement request for that, so feel free to add your notes and suggestions on it:

- https://jira.atlassian.com/browse/JRA-33921

Best regards,
Lucas Timm

[Radu Dumitriu]

..... or add a postfunction -after- create to clean it up. That would be fairly easy to do.

[Anthony Pomtree]

Would this be using the Update Issue Field post function? If so, how would I specify my field value in order to strip out the characters I wanted?

[Radu Dumitriu]

I was thinking more on JJupin or ScriptRunner

[Andy Brook [Plugin People]]

When JIRA cannot, JEMH can, one feature is that you can Subject Cleanup Regexps that match areas of text to be removed, for example Re: and Fw: