How to stop service desk notifications for one user

I have been trying to adjust the notifications one of our customer gets as it is filling their inbox. Is it possible to just change it for one customer? I found an article about going into project settings, but I cannot see a customer notifications option as suggested in the article.

1 answer

Hi, Natalie. 

Customer notification is available at JIRA Service Desk Cloud. You can't find this notification at JSD Server. But to stop notification for one user... You just can't.

You should talk with the user to create a rule at email to not show notification up at inbox.

Regards,

Lameck.

 

Why not? Seems like a really simple thing to enable/disable.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,888 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot