How to stop service desk notifications for one user

I have been trying to adjust the notifications one of our customer gets as it is filling their inbox. Is it possible to just change it for one customer? I found an article about going into project settings, but I cannot see a customer notifications option as suggested in the article.

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Hi, Natalie. 

Customer notification is available at JIRA Service Desk Cloud. You can't find this notification at JSD Server. But to stop notification for one user... You just can't.

You should talk with the user to create a rule at email to not show notification up at inbox.

Regards,

Lameck.

 

Why not? Seems like a really simple thing to enable/disable.

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