I have imported tickets out of JSW to JSD. Unfortunately the attachments were broken and the comments not formated anymore. Therefore I edited the comments and attached the files to them again.
Now the issue occured that some (not all) of these comments are only internal somehow and not to be seen in the customer portal any longer, although I clicked the "share with customer" button and not "add to issue only".
Why is this happening and how do I change it again?
I have found this Jira ticket though:
But like I said, this also happens to me when clicking the "share with customer" button but not with every comment.
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