It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to stop automatically set comments to internal after editing?

H K Nov 28, 2017

Hi there,

I have imported tickets out of JSW to JSD. Unfortunately the attachments were broken and the comments not formated anymore. Therefore I edited the comments and attached the files to them again.

Now the issue occured that some (not all) of these comments are only internal somehow and not to be seen in the customer portal any longer, although I clicked the "share with customer" button and not "add to issue only".

Why is this happening and how do I change it again?

I have found this Jira ticket though:
https://jira.atlassian.com/browse/JSDSERVER-4574
But like I said, this also happens to me when clicking the "share with customer" button but not with every comment.

1 answer

1 accepted

0 votes
Answer accepted
H K Nov 28, 2017

The issue concerned only customers with no access to Jira. I had to give them temporary access to Jira and edit the tickets afterwards again. Then I had to withdraw the access.

This worked for me now, but costs a lot of time >.<

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira

Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...

1,260 views 2 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you