How to stop JIRA timer ticking against an issue when that issue is in certain workflow status?

Hello All,

I have a certain query-


I have an issue that needs certain inputs in the middle of the sprint it is worked in but due to unavailability of the Person (Customer), the developer will not able to work against an issue and hence no work will be logged against that issue. I want JIRA to prevent ticking for that issue based on my issue status in the active sprint.

This is needed to prevent wrong report in JIRA. Reason being this is  not developer's problem but the customer and hence the blame should not be inflicted on to the developers.


How can it be made possible?


1 answer

Hello Mihai,

Thank you for the response.

The articles shared look to be directing to JIRA Service Desk. However, we are looking out for an option in JIRA Software (Cloud), is there a way to achieve the scenario in that?

Sunil M. 

Hello Mihai,

Thank you for the response. Unfortunately will not be able to explore / test the plugin as it is available only for Server edition of JIRA and not cloud. Do you have any other recommendations?

Sunil M. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

26,320 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you