How to stop JIRA timer ticking against an issue when that issue is in certain workflow status?

Hello All,

I have a certain query-

 

I have an issue that needs certain inputs in the middle of the sprint it is worked in but due to unavailability of the Person (Customer), the developer will not able to work against an issue and hence no work will be logged against that issue. I want JIRA to prevent ticking for that issue based on my issue status in the active sprint.

This is needed to prevent wrong report in JIRA. Reason being this is  not developer's problem but the customer and hence the blame should not be inflicted on to the developers.

 

How can it be made possible?

 

1 answer

Hello Mihai,

Thank you for the response.

The articles shared look to be directing to JIRA Service Desk. However, we are looking out for an option in JIRA Software (Cloud), is there a way to achieve the scenario in that?

Thanks
Sunil M. 

Hello Mihai,

Thank you for the response. Unfortunately will not be able to explore / test the plugin as it is available only for Server edition of JIRA and not cloud. Do you have any other recommendations?

Thanks
Sunil M. 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

200 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you