I have a certain query-
I have an issue that needs certain inputs in the middle of the sprint it is worked in but due to unavailability of the Person (Customer), the developer will not able to work against an issue and hence no work will be logged against that issue. I want JIRA to prevent ticking for that issue based on my issue status in the active sprint.
This is needed to prevent wrong report in JIRA. Reason being this is not developer's problem but the customer and hence the blame should not be inflicted on to the developers.
How can it be made possible?
I hope this articles helps you https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html
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