How to start a ticket for a new customer from Servicedesk Create issue button

Hi,

we wanted to start a conversation with a customer that currently has NO USER on our Servicedesk by creating a new ticket from Servicedesk panel (CREATE issue button).

Although we added his email as "Reporter", the ticket was created without that email but as Anonymus reporter as you can see on this pic.

Any idea how to manage that? Thanks!

 

chrome_2016-12-07_11-43-55_Ink_LI.jpg

2 answers

1 accepted

How is your Service Desk project configured? Can you share what is displayed in the "Customers" section of your Service Desk project? Check the "Who can raise requests".

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