How to start a ticket for a new customer from Servicedesk Create issue button

Demis Estabridis December 7, 2016

Hi,

we wanted to start a conversation with a customer that currently has NO USER on our Servicedesk by creating a new ticket from Servicedesk panel (CREATE issue button).

Although we added his email as "Reporter", the ticket was created without that email but as Anonymus reporter as you can see on this pic.

Any idea how to manage that? Thanks!

 

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1 answer

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 7, 2016

The reporter should be an existing account (even if the user signs up for it, or sends an email to a Service Desk set up to create them automatically)

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