I want to see the phone number of a JIRA when I click on his picture / avatar.
I then created a "custom properties" Phone and when I click on the picture I see the user's phone, but when other users that are not JIRA administrators, they click on the same image does not show this property. Where am I doing wrong?
Custom properties are availible for administrator view only. If you want to extend the functionality you should either check marketplace for existing plugin either write or order one. Please see https://answers.atlassian.com/questions/38922/can-i-make-the-user-properties-field-viewable-by-any-userfor details
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