How to show "Related Knowledge Base Articles" section in JIRA Service Desk

We are implementing service desk at the moment and its working great. We're just integrating our knowledge base from Confluence and have it all connected up and we can manually link articles by clicking More>Link but I saw this article and noticed that there is a section on the issue screen called "Related Knowlege Base Articles" but I cant find any information about how to include this on the page? Can anyone help?


1 answer

I have the same problem; I have already deleted and re-created application links, verified that OAUTH is set and even see the article links come up in customer portal but the "related knowledge base articles" section just does not show up.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

754 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you