In JIRA we have one project as a Customer Help Desk / Ticket System. Tickets are linked to customers via a custom field "customer". And we use the two dimensional filter gadget to display a matrix of priority and customer in a dashboard ("where's the fire ;-)".
Now I thought that it would be a good idea to replace the customer-dropbox with the Tempo Account - dropbox, just to aggregate the worklogs. It works fine, but ...
... the gadget does not allow the usage of the Tempo Account, my visualization is broken. And I can't search for issues that belong to a certain customer, I only can query by Tempo Account.
So here are my questions:
Is there another gadget that I could use for this purpose? (I didn't found one)
How can I use the customer information that is in a Tempo Account, e.g. copy it to my old field "customer" with a post function?
Thanks in advance for your help!
thanks for your anwer! It helped but is not really what I need: My thoughts are that Tempo already has a customer list and I simply want to use it. But it seems that only the Tempo Custom Field (e.g. Account) can be displayed.
So I removed the matrix gadget from my dashboard, created some new filter and added 4 times the "show filter results gadget" for the different severities. Not pretty, but it works.
you can search for Issues that belong to a certain customer by using the JQL Account IN accountsByCustomer("CustomerKey") (see also https://tempoplugin.jira.com/wiki/display/TEMPO079/Tempo+JQL+Functions.
The Customer key can be found in the Account Manager (Tempo Administration-> Account Manager). Please note that for the Customers and Categories tabs to be available, you will need to have the Tempo Global Configuration "Manage accounts manually" checked.
Hope this helps
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