How to show list of request type groups in JIRA Service Desk?

I'm trying to hide certain request types from the customer service portal, but can't find the option to do so. From this document: https://confluence.atlassian.com/servicedeskcloud/best-practices-for-designing-the-customer-portal-732529000.html

It seems like there should be a column listing the groups, with a hidden from portal option. I am not seeing the column listing the groups. Instead, it's just a list of all request types shifted over to cover the space where the groups should be.

1 answer

1 accepted

1 votes
Gerry Tan Atlassian Team Sep 13, 2016

If you're on JSD server, that change is released in JSD version 3.2.0. You need to update your JSD.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot