I'm trying to hide certain request types from the customer service portal, but can't find the option to do so. From this document: https://confluence.atlassian.com/servicedeskcloud/best-practices-for-designing-the-customer-portal-732529000.html
It seems like there should be a column listing the groups, with a hidden from portal option. I am not seeing the column listing the groups. Instead, it's just a list of all request types shifted over to cover the space where the groups should be.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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