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How to show assignee in the customer channel

Hello,

I would like that customer can see who is the assigned agent (assignee) to their requests/issues when they open one of their issues in the customer channel?

2 answers

1 accepted

2 votes
Answer accepted

Hi Christian, You can also use Feature Bundle for Jira Service Management to show the assignee field and many more. 

I hope this helps you.

Thanks Tom, I will see this with my JSD administrator.

0 votes
Hana Kučerová Community Leader Jan 14, 2021

Hi @christian.soismier ,

I'm aware of one application - Extension for Jira Service Management - which provides such functionality, see here.

Probably there are also other ways...

Hana Kučerová Community Leader Jan 14, 2021

ScriptRunner's Fragments could also be used, but you will need to write down the script to obtain value from the Assignee's field...

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