How to set up escalation email?


I am still in the process of learning how to set up JIRA to our specific needs.

I do not understand why basic features sometimes are very well hidden or simply do not exist (such as the customisation of the customer portal or the customisation of notification emails)

Anyway, I am currently looking for a way to easily set up an email notification, that alerts a specific user, when an issue has been opened 7 days ago and not closed yet.

Basically a very simple form of an escalation email.

Any hint/ideas how I can achieve that?

Thank You so much

2 answers

1 accepted

For this among other methods of escalation/notifications, I added the "Notification Assistant" plugin. Basically anything that can be a JQL query, filter, or event can generate custom email messages. Best tool I got for this purpose ever and it saves me writing and maintaining Groovy scripts.


3 votes
Zack Seibert Community Champion May 18, 2016

If you are using service desk, you can setup an SLA to achieve this, and then use an automation rule to alert you when your SLA has been violated.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

78 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you