I am still in the process of learning how to set up JIRA to our specific needs.
I do not understand why basic features sometimes are very well hidden or simply do not exist (such as the customisation of the customer portal or the customisation of notification emails)
Anyway, I am currently looking for a way to easily set up an email notification, that alerts a specific user, when an issue has been opened 7 days ago and not closed yet.
Basically a very simple form of an escalation email.
Any hint/ideas how I can achieve that?
Thank You so much
For this among other methods of escalation/notifications, I added the "Notification Assistant" plugin. Basically anything that can be a JQL query, filter, or event can generate custom email messages. Best tool I got for this purpose ever and it saves me writing and maintaining Groovy scripts.
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