I am still in the process of learning how to set up JIRA to our specific needs.
I do not understand why basic features sometimes are very well hidden or simply do not exist (such as the customisation of the customer portal or the customisation of notification emails)
Anyway, I am currently looking for a way to easily set up an email notification, that alerts a specific user, when an issue has been opened 7 days ago and not closed yet.
Basically a very simple form of an escalation email.
Any hint/ideas how I can achieve that?
Thank You so much
For this among other methods of escalation/notifications, I added the "Notification Assistant" plugin. Basically anything that can be a JQL query, filter, or event can generate custom email messages. Best tool I got for this purpose ever and it saves me writing and maintaining Groovy scripts.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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