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How to set up a request type?

Hi, if an issue was created by an agent in Jira Service Cloud, and forget to include the Request Type, we get a email notification saying "Empty Request Type". Is there any way to fix this other then go in to edit the Issue manually. I tried to create an automation which will Triger after each ticket and if the Request type=empty , then set request type. But it does not allow me set the request type. I get an error : 

"Sorry, but changing the Customer Request Type is currently not possible, since Jira Service Management does not provide an API for this."

Is there any other way I can accomplish the setting up of missing Request Type?

1 answer

Assuming you have a default request type in mind, you could conditionally set / update the value on the first transition in workflow.

Thanks, yes I have a default request type that I want to set. 

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