Hi, if an issue was created by an agent in Jira Service Cloud, and forget to include the Request Type, we get a email notification saying "Empty Request Type". Is there any way to fix this other then go in to edit the Issue manually. I tried to create an automation which will Triger after each ticket and if the Request type=empty , then set request type. But it does not allow me set the request type. I get an error :
"Sorry, but changing the Customer Request Type is currently not possible, since Jira Service Management does not provide an API for this."
Is there any other way I can accomplish the setting up of missing Request Type?
Assuming you have a default request type in mind, you could conditionally set / update the value on the first transition in workflow.
Thanks, yes I have a default request type that I want to set.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.