How to set incoming email address

Hi, I need to set up our support@glasswallsolutions.com email address so this incoming mail create Service Desk Incidents.  The existing setting is sup@glasswall.atlassian.net and only the prefix can be edited!

Do I need to set up a Custom Email Address?

Please can you advise.

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You will need to connect JIRA to your mail server that is supporting that domain, so that it can read the mailbox for incoming stuff.

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