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We've come across a strange issue where exactly two users are showing as 'inactive' via User Management in Jira. The accounts have never been disabled in AD and have never had a successful login on Jira - other services work fine
It's worth mentioning that these users require access on the customer side, they are not service desk / helpdesk members so do not require Application access to view projects and queues. They just need to log tickets.
We create a handful of accounts on a monthly basis and all have successfully sync'd apart from these two users...
- Users are active in AD
- We use a MS AD directory sync - triggers everyday around midnight
- The two users are successfully added to the correct group in Jira
- We've tried disabling the users in AD, waited for the next directory sync, then re-enabled the users in the AD, waited for the sync again - no changes
- Checked the database via SQL Server, opened table 'cwd_users' and set the affected users to active=1 - forced directory sync and waited a day, no changes
Is there anything else we can try? Any advise would be greatly appreciated!