How to set JSD SLA for 10 min

How to set JSD SLA for 10 min

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Heya Swetha,

Apparently, the current version of JIRA Service Desk could not change the goal of SLA time to minutes, I have tried using decimal values but afaik.

It appears that this issue have been raised as New Feature Ticket here:

I would suggest to vote the ticket, so the developer will address the ticket. You may add yourself as a watcher or also comment on it.

Hope at least this could help.

Regards, Julian.

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