We need to operate under a strict SLA. JIRA Service Desk is already connected to HipChat and issues raised via the Customer Portal appear in HipChat notifications as they are created.
Email support requests are received by JIRA Service Desk and logged with status "Open", but no HipChat notification is seen - I have tried all sorts of JQL approaches to get this to happen, with no success.
Therefore - how can I configure JIRA Service Desk so that on receipt of an email from a customer, to the support email address, a HipChat notification will be created in the appropriate room(s) ?
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