How to send notification to Jira users after creating issue via email

Hello, I have a question? how to notificate JIra users if somebody of them created issue via email, I know I can enable notification if I set YES to Notify users of their own changes? in User Preferences tab.

But what if I do not want notify users everytime they made some own changes, but want only if they did something via email?

In Incoming emails configurations I finded option Notify Users but still there is message: If Create Users is set and Notify Users is checked new JIRA users will receive a notification that their account has been created via email, it concern new users and I don't need to create new users.

Can you tell me how to notificate Jira users if they created issue only from email?

Thank you

1 answer

1 accepted

Accepted Answer
0 votes

Hi Natalya,

As creating an issue is a change/action performed by a particular user, they will not receive a notification if their profile is set to not notify them of their own changes; there is no way around that. To receive notifications on new issues created from email, the user must be an existing user in your system and accept emails for their own changes.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

21,415 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you