How to send an email from Jira for "Creating Issues and Comments from Email"

[Joe Hasson]

After a customer sends an inquiry JIRA using "Creating Issues and Comments from Email" creates a ticket but then how do I respond to the customer? Is there an option to respond from within JIRA to the customer? The issue created does not have the senders email address for me to use. 

Thank you 

[Phil Porada]

Joe, there is a way to create a custom field (usually called External Participants) via the JIRA custom field button in a projects administration panel. You can then configure a JETI mail handler to use the External Participants field for the response emails. What I can not currently figure out is how to allow the external user to receive an update of the comments they submit. What I do have working is the external user being able to see internal users comments from JIRA and emailed in.