How to see connection between a comment and the attached document/picture

We use the email interface in JIRA allowing our customers to mail. When they attached either pictures/files, they are recorded as attachments, but the releation between the mail body (comment) and the picture/file is lost.

Is there any way, that you can see this relation. The best would obviously be, that the picture was shown in the comment in the right context.

1 answer

1 accepted

The short answer is no, comments are collections on an issues, as are attachments. There is no direct relationship between attachments or comments.

You could view the history tab and see when a comment was added and if it was next to an attachment.

It's also part of the activity stream

https://jira.atlassian.com/browse/JRA-1844

There is also a more technical solution here

https://answers.atlassian.com/questions/33781/can-you-add-attachments-to-individual-comments-in-jira-issues

And to quote Mr Brook

For email interactions: Related to inline images, JEMH 1.3.28 can now automatically inject relavent wiki markup for inline rendering of attached images.

If you just want a way to know what files were uploaded against a comment, JEMH can also provide links to non-image files as a comment 'footer'.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,203 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot