How to search for issues created by a user with a particular domain in its email address?

I'd like to search for issues that have been created by users with an email address containing "domain.com". I tried the following JQL statement:

reporter ~ "@domain.com"

Unfortunately, this results in the following error message:

The operator '~' is not supported by the 'reporter' field.

Is there any way to work around this? I'd like to have this functionality to only trigger a webhook URL when a user with a particular domain in its email address open the issue.

1 answer

1 accepted

0 votes
Dieter Community Champion Feb 09, 2013

Hi Floris

The Atlassian Jira Toolkit Plugin which is available in OnDemand provides a custom field type "Domain of reporter"

Add a customfield of this type to your view screen ( to check it works) and make sure it has a text searcher

Regards

Dieter

Dieter Community Champion Feb 09, 2013

Please make sure you reindex Jira after you add the custom field.

I recommed to make the field global so it's available in all projects

Thanks for you help Dieter! I added the custom field with the free text search template and re-indexed Jira. Indeed the issues now have a 'Domain of Reporter' field populated. However, the JQL statement:

"Domain of Reporter" ~ "domain"

also returns

The operator '~' is not supported by the 'Domain of Reporter' field.

:-)

Yes it would. Thanks!

Dieter Community Champion Feb 09, 2013

Besides this problem wouldn't it be sufficient to search this field using the equals operator?

Dieter Community Champion Feb 09, 2013

It's strange the CONTAINS operator doesn't work. Will look into this deeper if the problem persists after reindexing and restarting Jira

Dieter Community Champion Feb 09, 2013

Reindexing and Restarting didn't help so i had a look in the source of the plugin and found that the searcher you can select isn't a free text searcher but indeed an exact text searcher. The source code in com.atlassian.jira.toolkit.customfield.searchers.DomainSearcher looks like

public class DomainSearcher extends ExactTextSearcher implements CustomFieldStattable
...

This won't allow ~ searches, just = searches. To support CONTAINS (~) searches it should be

public class DomainSearcher extends TextSearcher implements CustomFieldStattable

To me this looks like a bug in the plugin, at least the label "Free text ..." when selecting the searcher is misleading. You should report this in the projects issue tracker if using the exact text searcher isn't sufficient for you. It also helps to make the Atlassian support aware of this issue.

Dieter Community Champion Feb 09, 2013

Anyway the way it is now the field also implements CustomFieldStattable which means you can include it in the statistics gadgets and create nice two dimensional statistics about your reporter domains. Not sure if that would also be possible with the TextSearcher

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,799 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot