Here is business case which i need to set up
All incidents for IT help should route IT help queue
All incidents for HR help should route to People's Management queue.
Set up following request types
Groups Request Type
IT Help - Application Issue , Laptop Issue, New Software Request
HP People Management - General Inquiry, Payroll Issue.
Queues - IT Help, HR queue.
Now i need to route all request under IT Help Group to route to IT help and all request under HR people Management to HR Queue.
2. Secondly, can there be set up of Sub Queue for example under HR Queue, need to set up Payroll queue so all request/issue for Payroll route to Payroll Queue.
Thanks
