How to restrict users from creating tickets using Personal / External domain Email accounts


Can we restrict users to raise JIRA Service desk tickets using their Office Email Account and not from External or Personal email account ?

If so could you please provide us the steps to follow.


We are in the process of implementing JIRA SERVICE DESK (Cloud) .

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Jack Brickey Community Champion Feb 02, 2017

Not if you have it set up to allow accounts to be created by email (Anyone can email the service desk or raise a request in the portal). If you want to restrict then change this to only users with an account. This will require the admin/agent to add customers before they can create a ticket.

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