Can we restrict users to raise JIRA Service desk tickets using their Office Email Account and not from External or Personal email account ?
If so could you please provide us the steps to follow.
We are in the process of implementing JIRA SERVICE DESK (Cloud) .
Not if you have it set up to allow accounts to be created by email (Anyone can email the service desk or raise a request in the portal). If you want to restrict then change this to only users with an account. This will require the admin/agent to add customers before they can create a ticket.
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