How to restrict users from creating tickets using Personal / External domain Email accounts


Can we restrict users to raise JIRA Service desk tickets using their Office Email Account and not from External or Personal email account ?

If so could you please provide us the steps to follow.


We are in the process of implementing JIRA SERVICE DESK (Cloud) .

1 answer

0 votes
Jack Brickey Community Champion Feb 02, 2017

Not if you have it set up to allow accounts to be created by email (Anyone can email the service desk or raise a request in the portal). If you want to restrict then change this to only users with an account. This will require the admin/agent to add customers before they can create a ticket.

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