How to reset resolution after moving an issue to another project?

Steps to reproduce:

  1. Issue in a resolved status in project A (e.g. RESOLVED fixed)
  2. Move issue to Project B - status is not available
  3. Choose status in an unresolved state (e.g. OPEN)

Actual Result: Issue is in an Open state with resolution set (e.g. OPEN fixed)

Expected Result: Resolution is reset/purged.

Question:

How can I force the reset of resolution in the workflow?

I tried to reset in the POST Function of the target workflow to no avail.

3 answers

1 accepted

This widget could not be displayed.

I'm afraid you need to push the issue through a transition that clears the resolution.  When you move an issue into another project, that really is all it does.  It checks the config for incompatibilities and makes the minimal changes required, then moves it, with existing data.

This widget could not be displayed.

Have you tried adding a Post-Function in the Create transition of your target project to Clear the resolution field?

I have tried it even in different positions without success:

before issue create

Transition: Create

Post Functions

The following will be processed after the transition occurs

The contents of the field Resolution will be purged.
Creates the issue originally.
Re-index an issue to keep indexes in sync with the database.
Fire a Vorgang erstellt event that can be processed by the listeners.

after issue create

 

Creates the issue originally. 
The contents of the field Resolution will be purged. 
Re-index an issue to keep indexes in sync with the database. 
Fire a Vorgang erstellt event that can be processed by the listeners.

 

Joe Pitt Community Champion Jun 22, 2017

I think the problem is moving it doesn't go through the create tranisiton 

This widget could not be displayed.
Joe Pitt Community Champion Jun 22, 2017

If it is always going to the 'open' status put a transition that clears the resolution field the only an administrator (JIRA or Project) can execute that goes back to Open.  You do realize by resolving the issue in one project and moving and reopening in another your created vs resolved reports won't be correct?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

148 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you