When I reopen a closed task, it is going back to the backlog. But the story has a strike through and not able to differentiate between the closed and reopened task. The workflow is already established from Done to Backlog.
Hi @Aleena Welcome to the community!
It is happening because the Resolution field is already set and has not been cleared after moving the ticket back to the open.
To fix this, you can create an automation rule or add a post function on the workflow when the ticket is moved from closed to open then clear the resolution. this can resolve your issue.
Hey @Aleena the issue seems to arise because the "Reopened" tasks and their parent stories are not being visually distinguished, which can be due to the following reasons:
resolution = Unresolved AND status = Backlog
Hope this could help you.
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