How to reopen a closed issue in Jira


Pls help me.

in permission scheme:

Close Issues and Resolve Issues have Reporter. but the author of the task does not even have a button to close and open the issue. 

if I give the right to move tasks (Transition Issues) then the buttons will appear. But I do not want to give the right to move through other workflow


1 answer

1 accepted

1 vote

You need "transition issue" permission to perform any transition, so you need to grant that to all your users.

You can limit who can do things in transitions with "conditions".  There is probably a condition on your "resolve" transition that says "only people with resolve issue permission". 

You should probably add other conditions to other transitions For example: "only people in the role of developer can use 'in progress'"

Many thanks! 

This is what need! = )

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,329 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot