I want to remove the "Ticket creation confirmation" email that my user gets when entering a ticket via e-mail.
I know this is an odd request, I have tried removing ALL notifications and they are still receiving them. Must be at a different level?
On a separate note, what is the limitation on custom fields? One thing that Servicedesk is really missing for me is the "Hover over" option for the summary. Such as hovering over the summary and it shows a little box with the ticket "Description".
I know when you hover over "creator" it has a similar effect already. Is there a way to start making custom fields? The custom field options don't seem to quite have the options I am looking for.
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